It is hard to believe it but it is almost December! In fact by the time you receive your newsletter it will be. Here at the store
it has been a busy year! We have finally finished up with the fire sprinkler company. When we built the new store in 2008 we needed fire sprinklers
to meet code. Did you catch that? Yes it has been over 8 years that we have been in the new store! At that time, code allowed us to have an audible
alarm on the front of the store and no further monitoring. We just added some storage areas on both sides of our feed barn and now code required
all that to be equipped with fire sprinklers as well. The code now says our system has to be monitored so now we have audible alarms everywhere
and the fire dept will be called if the system is tripped. This is all good stuff, it just costs a lot of money......But it is all done now and
we are on-line! I think they call this progress........
We probably won’t get it done this year but we will be adding two more point of sale registers at our front counter. To start with
we will probably just do credit card transactions at these two additional work stations and that will help tremendously because 85 to 90 per cent
of all our sales transactions are on plastic! I think they call this progress too!....... We will be expanding our counter area which will help
you get your product and go more quickly.
As December comes to a close, we will be working on getting the year end inventory counts for tax season. Keeps us busy but it is all good!
The end of October we started getting some nice rain events. Not a lot to measure yet, but a nice start! I hope the storms keep
on coming. At least the pastures and hills are greening up...... beautiful!
THE FEED AND HAY MARKETS
Everything is stable with feed prices at the moment. There are always fluctuations in the bird seed markets, but corn, oats and
the like are stable. Hay took an expected small increase as all the hay started coming out of the barns. It appears for now anyway, that there
shouldn’t be any surprises as we work through winter. I say this tongue in cheek, because plenty of times the market has drastically changed in
a relatively short time.
I just ordered a fill in load of wire. Recently we also filled in with a partial load of t-posts. Everything is stable there too! I like it this way!
Hope it continues........
CUSTOMER APPRECIATION DAY
Thanks to all of you that made our Customer Appreciation Day a success! We really enjoyed it! The day was near perfect, Scott’s
pulled pork made excellent sandwiches, and the best part is all the staff enjoyed visiting with many of you on that special day! We noted that
not only was this a way for us to show our customers how much we appreciate them, but it made the staff feel like they were an integral part of
what we do here. And why not! They are indeed! We feel that we currently have one of the best crews we have had in a long time.
Scott and I are always ready and willing to listen to your ideas on how we can do better! Mari, Gary, Scott, and I (occasionally
Dana and others join us) have meetings every Thursday morning to review how we might be able to improve our customer service. We try to think of
experiences we have had at any place that offers customer service. We then share what impressed us or what was irritating. We then try to prevent
the negative things from happening here and of course make sure we make the positive ones happen! If you have a suggestion please pass it along!
Thanks as always for your continued business!